At M.Y Luxury Jewels, we pride ourselves on providing high-quality luxury jewelry. To ensure the integrity of our products and customer satisfaction, we have established the following policy:

All Sales Are Final:
We do not accept returns or exchanges on any of our items. All sales are considered final once the transaction is completed.

Exchanges:
Exchanges will only be made under specific conditions. If there is an issue with your jewelry (such as a defect or incorrect item) when you receive it, please contact us immediately.
You must notify us within 24 hours of receiving your jewelry at m.yluxuryjewels2024@gmail.com to request an exchange. Be sure to include your order details and a description of the issue.
After reviewing your claim, if the issue is confirmed, we will arrange an exchange or provide further instructions.

Conditions for Exchange:

    •    The jewelry must be in its original, unworn condition.
    •    All original packaging must be intact.
    •    No exchanges will be allowed after 24 hours of receiving the item.

We reserve the right to deny any exchange requests that do not meet these conditions.